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How does it work:
Customer support before and after renting a car
Your car will have a full tank of fuel upon pick-up. When you return the car, the tank has to be full.
Make sure you return the car with a full tank to avoid extra fuel charges. If the tank is not returned full, the supplier will refill the tank at a higher rate than the local petrol stations and they will charge you extra administration fee.
This fuel policy is normally the preferred choice as it gives least issues at the end of the rental.
When you pick-up your vehicle, you get a car with a full tank of fuel. When you return the car, the tank does not need to be full. There is no refund for the unused fuel with this policy.
If you don’t want to worry about refueling the car you can get a full to empty policy. This works best for people who know they will be driving a lot and will use up a full tank.
When you pick-up your vehicle, you get a car with a full tank of fuel. When you return the car, the tank does not need to be full and you will receive a refund on the unused fuel.
The refund will be made when you give back the car, but an administration fee will be charged by the car hire company.
Let’s start by explaining the different type of car rental insurance.
Collision Damage Waiver / Loss Damage Waiver (with excess) limits the customers financial responsibility for loss or damage of the vehicle up to the excess amounts as long as it is not caused by driver / renter negligence or part of insurance exclusions. Example: If you take a CDW insurance with an excess of 700 USD – you will be covered for damage and theft but with a deductible of 700 USD.
Super Collision Damage Waiver is an extra insurance to reduce the excess/deductible. This insurance can be only purchased on arrival directly at the car rental desk. This insurance can be pricey.
Liability insurance for car rental covers damages to other persons car or property as well as for medical costs for injuries that you are responsible for.
While liability coverage covers other people's property damage and injuries in an accident, personal accident coverage includes medical, ambulance and death benefits for you (the rental car driver) and your passengers.
Personal effects coverage will protect you from loss due to the theft of possessions from the rental car. Most homeowners insurances cover this loss already
Most of our car rental offers include a CDW insurance but with an excess between 500 to 3000 USD. This means that you will be responsible for this excess amount in case of damage or theft to your rental car. We highly recommend that you take our EXCESS COVER INSURANCE that is offered to you in our booking process. This excess cover insurance will make sure that for a small amount you are completely covered in the case of accident or theft to your rental vehicle but also for Flat tires, cracked windshields, damaged headlights, lost keys, and towing.