Terma & Syarat

Prices & Payment
Unless otherwise stated in writing, at the time of confirmation only a deposit will be due. The full balance payment is required at the time of rental and charged by the local rental agency directly. Rentalcargroup.com accepts Visa, Mastercard, American Express.


Flight Information
If you are collecting your car at the airport, it is imperative that Rentalcargroup.com is provided with your correct outbound flight number and estimated arrival time. If this is not known to you at the time your reservation is made, please ensure that you make contact with our reservations department at least 7 days prior to departure. If we are not provided with the correct flight information within the period stated, no responsibility can be accepted or compensation allowed for a failed rental.


Out Of Hours Charges
Rentalcargroup.com is happy to arrange for your vehicle to be available at the airport even outside of working hours. However, in some cases, this will attract a 'out of hours' charge, details of which will be given to you at the time of our receiving your outbound flight information. Please also note that should your flight be delayed, causing collection of the car to fall within 'out of hours' times, this charge will also apply. In either case, these charges are paid locally


Delivery / Collection
Collection of your rental vehicle is normally at the airport or local office. In some locations deliveries are available. Where clients require their car to be delivered to their accommodation, full details of the address and time of delivery must be given to Rentalcargroup.com at the time of booking. In some cases, a delivery charge may apply, please ask our reservations department at the time of booking.


Period Of Rental / Daily Rate Calculation
All hires are calculated and sold in periods of 24 hours. After the car has been collected, extension of the hire period will be charged by the local car hire company at the local daily rate (which may be considerably higher). It may be possible to extend by contacting the Rentalcargroup.com Reservations Centre, who will endeavour to make the extension to your rental at our low pre-booked rates, however, we cannot always guarantee this. Missed return deadlines will be charged locally.


Free Offers, Value Added Extras and Price of service
All special offers, discounts or free extras over our standard rates are offered on a subject to availability basis. Rentalcargroup.com cannot accept any responsibility in the unlikely event that it is temporarily out of stock. We are entitled to make adjustments to the price to take account of any taxes or duties, or if due to an error or omission the price published for the service is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.


Driving Licence
It is the Drivers responsibility to ensure they provide the correct licence documents when collecting the vehicle, Rental Car Group will not be held responsible for the client not receiving a vehicle due to insufficient documentation, please check with local rental office in advance. Drivers must produce a full valid driving licence, issued by their country of residence, held for at least one year. International driving licences will be required when renting outside the country of origin. International Licences must be accompanied with the original driving licence of country of origin. Our reservations staff should be informed at the time of booking of any endorsements on the driver¹s licence as in some cases, hire will not be possible with certain types of endorsements. A minimum age restriction may apply at some locations. No refunds will be given for rentals aborted due to non-production of any driving licence or non-disclosed endorsements. Faxed or photocopied licences are not acceptable.


Driver's Age
Please check on the relevant page of our website for details on drivers age since this is different for every location.


Additional Drivers
In some locations charges may apply for additional drivers, please check with our reservations department at time of booking. Rentalcargroup.com cannot be held responsible for any increase in charges.


Number Of Passengers
All vehicles are insured for the appropriate maximum number of passengers. Please ensure that you choose a vehicle suitable for the size of your party.


General Conditions & Liability
All reservations made by clients are subject to our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between Rentalcargroup.com and our clients except for those terms imposed by law where application is mandatory. The client acknowledges that in making a reservation with Rentalcargroup.com they do so only on the basis of the material contained in the Rentalcargroup.com Web Site or relevant advertising medium. All other statements or representations made by Rentalcargroup.com, it¹s employees, agents or sub-contractors are of no effect unless confirmed in writing by Rentalcargroup.com to the client. Rentalcargroup.com sources vehicles from various rental companies in the countries in which it operates. The rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company which supplies the vehicle. You will be subject to it¹s terms and conditions and local law. Rentalcargroup.com reserves the right to pass on to the client any government increase in local VAT or other taxes that may be introduced after a reservation is made. Any additional charges payable on arrival are subject to local VAT at the prevailing rate in that country. Rentalcargroup.com will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, driving off of paved roads or driving without due care and attention. The client will indemnify Rentalcargroup.com against any claims arising from such actions. Rentalcargroup.com liability to the client for any loss, damage, injury or accident what so ever, whether arising out of negligence, breach of contract, error or any other cause shall not exceed the invoiced total value of the confirmation voucher supplied by Rentalcargroup.com. Rentalcargroup.com is a trading name of Rentalcargroup.com FZE. These terms & conditions are not exclusive. All information is correct at the time of publication - January, 2012.


Driving Restrictions
Restrictions may be applicable when crossing country borders or certain states within the USA. Please advise our reservations department at the time of booking if you plan to drive your vehicle out of the country/state of collection. For cross border use additional charges may apply, these charges will be payable locally. Please check for further information with our reservations department.


Late Returns
The rental duration is calculated on the basis of indivisible periods of 24 hours, starting from the time the Vehicle is made available. However, a 30 minute grace period is applied at the end of the rental before the start of a new 24-Hour period. Clients returning the vehicle later than 30 minutes would be subject to an extra day charge.


Special Requests
In some locations there will be an additional charge for special request items such as Child/Infant seats, Roof Racks, Ski Racks and Snow Chains. These items are readily available for our clients in most locations but must be pre-booked. Please note that in most countries, Child Seats are mandatory. No guarantee can be made regarding special request availability.


Credit Card
It is essential to have a credit card in your own name to be able to rent your car.


Regarding Delays
Customers who fail to take their hire car within half an hour of pick up time will be deemed a 'no-show'. The agents will only hold your vehicle for this length of time without prior notice from yourself. We therefore suggest that, should you know in advance that you are to be delayed, you contact the local office to inform them of this. Rentalcargroup.com does not guarantee that your car will remain available to you after this initial half an hour period.


Vehicle Type / Vehicle Suitability
Rentalcargroup.com cannot guarantee a particular model or make of vehicle. The vehicle type shown on your car hire voucher is for guidance only and we reserve the right to substitute the quoted model with another similar vehicle. If for any reason the vehicle supplied is not equivalent to that requested or not suitable due to performance or condition, please inform the local car hire company immediately and Rentalcargroup.com in writing. Rentalcargroup.com cannot accept any liability where this procedure is not followed.


Provision Of Vehicles
A car hire supplier can refuse to provide a vehicle to any person, who is, in their opinion unfit to drive or does not meet eligibility requirements. In such cases, your contract with Rentalcargroup.com will immediately become void and we will have no further liability to you.


Insurance Excess and Exclusions
The insurance cover offered by our suppliers may have an excess attached, this is the first amount of any claim which remains the responsibility of the hirer. The excess amount will vary by location and can be advised at the time of reservation. It is possible to waive all or part of the excess by payment of a further fee, this may be done directly with the agent at time of rental. If there's an excess, the local agent might take an inprint of your card to cover the excess amount in case of damage. It is the clients responsibility to have enough funds on their credit card to cover this. The insurance cover provided does not cover tyres, windscreens, damage to the roof, the underside and interior of the car, towing charges and any damage caused wilfully or clearly by driver negligence. You may therefore be liable for the cost of damage so caused. Insurance cover is not provided for personal injury or contents of the car in case of theft.


Mechanical Difficulties / Accidents
In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to the local car hire company straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from the local car hire company supplying your vehicle and whose name and address appears on your voucher and rental agreement. You should retain copies of all rental documentation in the event that an insurance company become involved. Compensation cannot be considered when this procedure is not followed correctly


CANCELLATION & REFUND POLICY


FREE CANCELLATION of your booking up to 7 days after your reservations has been confirmed, if your rental starts in less than 7 days you can cancel for free up to 48 hours before the rental starts. After this period the below cancellation policy will apply.

Rentalcargroup.com will NOT charge you for the full rental amount at the time of reservation. We ONLY charge you a 20% deposit to ensure your vehicle is reserved. The cancellation policy therefore only applies to the deposit.All cancellations must be made by e-mail to cancel@rentalcargroup.com We must receive a cancellation notice a minimum of 24hrs before vehicle collection. There will be a small administration fee which in some cases may be as much as the original rental deposit. No refund will be given for 'No shows', early returns or voluntary down-grades of booked vehicles.

All cancellations should be made on our online portal or via email e-mail to cancel@rentalcargroup.com and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking. - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up. What is a no-show? A no-show occurs for the following reasons:
1 - You didn't inform us about your cancellation prior to your pick up date.
2 - You failed to pick up the car at the arranged time and date.
3 - You failed to provide the documentation that's required to pick up the car.
4 - You failed to provide a credit card in the main driver's name with enough available funds on it. In the event of any of the above, no refunds will be made to you. The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit.


CANCELLATION CARGES

For all cancelled reservations OUTSIDE the FREE CANCELLATION PERIOD with a deposit of 15 euros or less, there will be no refund.
More than 28 days		25% of your deposit
Between 48 hours & 28 days		50% of your deposit
48 hours or less		100% of your deposit