- Quick and easy service
What documents are needed to file a complaint?
Description of the issue
Rental agreement (contract signed at the rental desk)
IBAN and BIC (in case a possible refund is approved)
Additionally, depending on the nature of the complaint:
Credit card statement with said charges
Receipt from a gas station
Taxi receipt
Any written notification from the car rental company
Photos
Invoice
Phone call logs
Flight tickets
Related questions
- What should I do if the rental company has no car available?
- What should I check before signing the rental agreement?
- What will happen if my credit card doesn’t work when I pick up the rental car?
- How important is a rental agreement and do I need it?
- What if my credit card is declined for the deposit?
- Who do I need to contact to file a complaint?
- What should I do if I get a traffic ticket or toll invoice?
- Can the rental company charge me for returning a dirty car?
- Can I get a refund when I did not pick up the car?
- When will my deposit be refunded?